Contact information
Effective Date: April 29, 2026
Store Name: Solenari Care
Operated by: SECURE PAYMENT LTD
Thank you for visiting Solenari Care. We are committed to providing clear and accessible customer support for questions related to digital products, orders, downloads, refunds, technical access, billing, and store policies.
1. Store Contact Details
Trade Name: Solenari Care
Business Operator: SECURE PAYMENT LTD
Customer Support Email: contact@solenari-care.com
Phone: +44 20 7439 9921
Business Address:
SECURE PAYMENT LTD
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
2. Customer Support Hours
Solenari Care is an online digital product store.
Customer support requests are reviewed during business days. Typical response time is:
1–2 business days
Response times may be longer during weekends, holidays, high-volume periods, technical incidents, or payment review cases.
3. How to Contact Us
For the fastest assistance, contact us by email:
contact@solenari-care.com
Please include all relevant details so we can locate and review your order efficiently.
4. Information to Include in Support Requests
When contacting us about an order, please include:
Full name;
Order number;
Email address used at checkout;
Product purchased;
Date of purchase;
Description of the issue;
Screenshot or error message, if applicable.
This helps us verify your purchase and provide accurate assistance.
5. Order and Download Support
Contact us if you need help with:
Missing download link;
Email access issue;
Incorrect email address entered at checkout;
Duplicate purchase;
Payment confirmation issue;
Digital product access problem;
Refund request within the eligible 7-day period;
Technical difficulty opening a file;
Questions about product access.
6. Refund Requests
Refund requests must be submitted within 7 calendar days from the date of purchase.
After 7 calendar days, refunds are no longer available except where required by applicable law.
All refund requests should be sent to:
contact@solenari-care.com
Please include your order number and the reason for your request.
7. Privacy Requests
For privacy-related questions or data requests, contact:
contact@solenari-care.com
You may contact us to request access, correction, deletion, or review of personal information associated with your order, subject to verification and applicable law.
8. Legal or Compliance Notices
For legal, compliance, policy, or intellectual property matters, contact:
contact@solenari-care.com
Please include a clear subject line and all relevant supporting information.
9. Important Notice About Physical Mail
Solenari Care sells digital products only.
Customers should not send product returns to our business address. We do not accept physical returns for digital products.
Sending physical items to our business address does not create refund eligibility.
10. Customer Communication Standards
We aim to provide respectful, professional, and helpful support.
We reserve the right to refuse or limit support in cases involving:
Abuse or harassment;
Threats;
Fraudulent claims;
Repeated chargeback abuse;
Attempts to obtain unauthorized access;
Violation of our Terms of Service.
11. Business Identification
Solenari Care is operated by SECURE PAYMENT LTD.
Business Address:
SECURE PAYMENT LTD
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
Email: contact@solenari-care.com
Phone: +44 20 7439 9921