Shipping policy
Effective Date: April 29, 2026
Store Name: Solenari Care
Operated by: SECURE PAYMENT LTD
This Shipping Policy explains how Solenari Care delivers products purchased through our online store.
Solenari Care sells digital products only. No physical goods are shipped.
Because our products are delivered electronically, this policy should be understood as a Digital Delivery Policy.
1. No Physical Shipping
Solenari Care does not ship physical products.
Customers will not receive packages, parcels, envelopes, printed books, or physical goods by mail.
No courier, postal carrier, or freight service is used for standard Solenari Care digital product orders.
2. Delivery Method
Digital products are delivered electronically.
Delivery methods may include:
Instant download link on the order confirmation page;
Email containing the download link;
Email containing access instructions;
Customer account access, where available;
Other secure digital delivery methods.
The delivery method may vary depending on the product, checkout system, payment status, or technical requirements.
3. Delivery Time
Most digital products are delivered immediately after payment approval.
Estimated delivery time:
Digital download: Immediate after payment approval;
Email access link: Usually sent within minutes after payment approval;
Manual support assistance: Usually handled within 1–2 business days if a technical issue occurs.
In most cases, customers can access their product as soon as checkout is complete and payment is approved.
4. Shipping Cost
Because Solenari Care sells digital products only, there are no physical shipping fees.
Standard digital delivery cost:
$0.00
Customers are not charged for postage, courier service, parcel handling, or physical delivery.
Any taxes, payment fees, or product prices displayed at checkout are separate from physical shipping charges.
5. Delivery Coverage
Digital products may be available to customers in regions where our online checkout is enabled and where the purchase is legally permitted.
Customers are responsible for ensuring that they can legally purchase and access digital products in their location.
Access may be restricted if:
The payment provider does not support the customer’s region;
The transaction is blocked by fraud prevention systems;
The customer’s country, region, or jurisdiction is restricted;
The customer violates our Terms of Service;
Technical, legal, or compliance limitations apply.
6. Order Confirmation
After completing a purchase, customers should receive an order confirmation.
The confirmation may include:
Order number;
Product purchased;
Payment confirmation;
Download link;
Access instructions;
Customer support contact information.
Customers should save their order confirmation for future reference.
7. Email Delivery
If a digital product is delivered by email, the email will be sent to the address provided at checkout.
Customers are responsible for entering the correct email address.
If you do not receive your access email, please check:
Spam folder;
Junk folder;
Promotions tab;
Email spelling;
Blocked sender settings;
Payment approval status.
If the email address was entered incorrectly, contact us as soon as possible at contact@solenari-care.com
.
8. Payment Review or Delays
Although digital delivery is usually immediate, access may be delayed in certain cases, including:
Payment review;
Bank authorization delay;
Fraud screening;
Incorrect billing information;
Suspicious transaction activity;
Technical issues with Shopify, payment processors, or email systems;
Internet service or email provider delays.
If your payment is not approved, the digital product may not be delivered.
9. Technical Access Issues
If you experience a problem accessing your digital product, contact us at:
contact@solenari-care.com
Please include:
Full name;
Order number;
Email address used at checkout;
Product purchased;
Description of the problem;
Screenshot of any error message, if available.
We will review your request and make reasonable efforts to restore access, resend the download link, or provide an alternative access method.
10. Incorrect Email Address
If a customer enters the wrong email address at checkout, delivery may fail.
Solenari Care is not responsible for delivery problems caused by incorrect customer information, but we will make reasonable efforts to assist after verifying the order.
To correct an email address, contact us with proof of purchase.
11. Download Responsibility
Customers are responsible for downloading, saving, and backing up their purchased digital products after access is provided.
We recommend storing your files safely on a personal device or secure storage system.
We do not guarantee unlimited lifetime access to download links unless expressly stated on the product page.
12. No Tracking Numbers
Because no physical package is shipped, tracking numbers are not provided.
Digital delivery confirmation may be based on:
Order confirmation;
Email delivery status;
Access logs;
Download records;
Payment approval records.
13. Failed Delivery
A digital product may be considered undelivered only if:
Payment was approved;
The product was not made available;
The access email was not sent or could not be delivered;
The confirmation page did not provide access;
Our support team cannot reasonably restore access.
If we confirm that delivery failed due to a system issue and we cannot resolve the issue within a reasonable time, we may offer a refund in accordance with our Refund and Return Policy.
14. Contact for Delivery Support
For digital delivery questions, contact:
Solenari Care
Operated by SECURE PAYMENT LTD
Email: contact@solenari-care.com
Phone: +44 20 7439 9921
Business Address:
SECURE PAYMENT LTD
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
Typical response time: 1–2 business days.