Privacy policy
Effective Date: April 29, 2026
Store Name: Solenari Care
Operated by: SECURE PAYMENT LTD
This Privacy Policy explains how Solenari Care collects, uses, stores, shares, and protects personal information when customers visit our website, purchase digital products, contact us, or interact with our online store.
By using our website or purchasing from Solenari Care, you agree to the practices described in this Privacy Policy.
1. Who We Are
Solenari Care is an online store offering digital products, including downloadable educational guides, eBooks, and digital self-improvement resources.
The store is operated by:
SECURE PAYMENT LTD
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
Contact Email: contact@solenari-care.com
Phone: +44 20 7439 9921
2. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or through service providers that help us operate our store.
Information we collect may include:
Full name;
Email address;
Billing address;
Payment-related details;
Phone number, if provided;
Order number and purchase history;
Download or access activity related to digital products;
Customer support messages;
IP address;
Browser type;
Device type;
Operating system;
Referring website;
Pages viewed;
Time and date of visits;
Cookie and tracking information;
Fraud prevention and security information.
We do not intentionally collect more information than necessary to operate our store, fulfill orders, provide support, prevent fraud, and comply with legal obligations.
3. Payment Information
Payments are processed through secure third-party payment processors and Shopify checkout services.
Solenari Care does not directly store full credit card numbers or complete payment card credentials on our own servers. Payment details are handled by secure payment providers according to their own security standards and privacy practices.
We may receive limited payment-related information, such as:
Payment status;
Transaction ID;
Billing details;
Last digits of a payment card, where made available;
Fraud analysis indicators;
Refund or chargeback information.
4. How We Use Personal Information
We may use personal information for the following purposes:
To process and fulfill digital product orders;
To deliver download links or access emails;
To confirm payments;
To provide customer support;
To respond to refund or access requests;
To maintain order records;
To detect and prevent fraud, unauthorized transactions, abuse, or security incidents;
To improve our website, products, and customer experience;
To send transactional emails, including order confirmations and access links;
To send marketing communications where permitted by law or with your consent;
To comply with legal, tax, accounting, and regulatory obligations;
To enforce our Terms of Service and other policies.
5. Digital Delivery Data
Because Solenari Care sells digital products, we may collect and review information related to digital delivery and product access.
This may include:
Whether a download link was issued;
Whether an access email was sent;
Whether a file or product page was accessed;
Date and time of access;
IP address associated with access;
Device or browser information;
Technical error logs.
This information may be used to verify delivery, resolve support issues, prevent misuse, and review refund requests.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, support checkout, and protect against fraud.
Cookies may be used for:
Shopping cart functionality;
Checkout security;
User preferences;
Website analytics;
Advertising measurement;
Fraud prevention;
Session management.
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled, including checkout or digital delivery features.
7. Email Communications
We may send transactional emails related to your purchase, including:
Order confirmation;
Download or access links;
Payment confirmation;
Refund updates;
Customer support replies;
Policy updates;
Security notices.
Marketing emails will only be sent where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link included in those messages or by contacting us.
You may not opt out of essential transactional emails related to an active purchase, legal notice, security issue, or customer support request.
8. Sharing Personal Information
We may share personal information with trusted third parties only when necessary to operate our business and provide our services.
These third parties may include:
Shopify and e-commerce platform providers;
Payment processors;
Fraud prevention services;
Email delivery providers;
Analytics providers;
Customer support tools;
Hosting and cloud service providers;
Legal, accounting, or compliance advisors;
Government authorities where required by law.
We do not sell customer personal information in exchange for money.
9. International Data Transfers
Solenari Care may process customer information through service providers located in different countries.
Because our store serves customers online and is operated by a business located in the United Kingdom, your information may be transferred, stored, or processed outside your state, province, or country of residence.
Where required, we take reasonable steps to ensure that personal information receives appropriate protection.
10. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on:
Order history;
Tax and accounting requirements;
Legal obligations;
Fraud prevention needs;
Customer support records;
Dispute or chargeback history;
Security monitoring;
Consent records.
When information is no longer needed, we may delete, anonymize, or securely retain it as required by law.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work with reputable service providers and maintain reasonable safeguards.
12. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of processing;
Object to certain uses of your information;
Withdraw marketing consent;
Request a copy of your data;
Opt out of certain types of tracking or targeted advertising where applicable.
To exercise privacy rights, contact us at:
contact@solenari-care.com
We may need to verify your identity before fulfilling certain requests.
13. California and U.S. Privacy Rights
If you are a resident of California or another U.S. state with applicable privacy rights, you may have additional rights under state privacy laws.
These rights may include:
The right to know what categories of personal information we collect;
The right to know the purposes for collection;
The right to request deletion;
The right to correct inaccurate information;
The right to opt out of certain sharing or targeted advertising, where applicable;
The right not to be discriminated against for exercising privacy rights.
We do not knowingly sell personal information for monetary compensation. Some analytics or advertising tools may be considered “sharing” or “targeted advertising” under certain privacy laws. Where required, you may manage cookie preferences or contact us to exercise your rights.
14. Children’s Privacy
Solenari Care does not knowingly sell products to children under the age of 13, and our website is not intended for children.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
15. Third-Party Links
Our website may contain links to third-party websites, tools, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.
Customers should review the privacy policies of any third-party services they use.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or technology.
The updated version will be posted on our website with a revised effective date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
For questions about this Privacy Policy or to exercise privacy rights, contact us at:
Solenari Care
Operated by SECURE PAYMENT LTD
Email: contact@solenari-care.com
Phone: +44 20 7439 9921
Business Address:
SECURE PAYMENT LTD
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA